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Delivery Policy

Before You Order:
To ensure a smooth process of your order, please join as a member before making a purchase and verify that all your information is correct.

|Payment Methods|
Our online store accepts bank transfers and credit card payments. The system will automatically redirect you to the payment page during checkout.
If you encounter issues with 3D Secure verification while using a credit card, please contact your issuing bank.
When proceeding with bank transfer payments, do NOT close the payment page before completion. For security reasons, closing the page will cause the payment to fail.
※ Orders will only be finalized and items reserved once payment is completed.

|Shipping and Pickup|

Orders for Taiwan Addresses:

  1. Mainland Taiwan: NT$100 via Taiwan Pelican Express. Delivery is estimated to take 1-3 business days after shipment.

  2. Outlying Islands: NT$150 via Registered Parcel. Delivery is estimated to take 3-5 business days after shipment.

※ The above shipping times do not account for potential delays due to the pandemic, shipping schedules, flight delays, or other unforeseen circumstances.
※ For shipped orders, items will be dispatched starting in mid-January, based on the order sequence.
※ Shipping fees will be calculated automatically at checkout.


|On-Site Pickup
Unclaimed Orders: Orders not collected at the venue will be automatically switched to delivery. Customer service will contact you to arrange shipping.
Upon payment of shipping fees, items will be shipped within 7-14 business days. If unclaimed after 30 days, the organizer reserves the right to dispose of the items.

|Invoice Application|
Personal electronic invoices will be automatically sent to your registered email.
If you require a "Sales Return or Allowance Certificate," there is no need to return the invoice.
For triplicate invoices, please follow the instructions provided to send the required copies by registered mail to:
4th Floor-3, No. 23, Section 1, Chengde Road, Datong District, Taipei City
BIG ART Online Store (milet Asia Tour 2024 in Taipei Concert Project)